Shipping policy
Last updated: September 8, 2026
Processing time All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You will receive a tracking number once your order has shipped.
Shipping time & destinations We currently ship worldwide, with main delivery to the United States. Orders are shipped directly from our facility in China via international courier (e.g., DHL / UPS / FedEx / YunExpress).
Estimated delivery times after dispatch:
- United States: 7–15 business days
- Other countries: 10–20 business days depending on destination customs
Please note that delivery times are estimates and may be affected by customs clearance, peak seasons, or remote-area delivery.
Shipping cost Free shipping on all orders — no minimum purchase required.
Customs, duties & taxes International orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Customs policies vary widely by country; please contact your local customs office for more information.
Tracking A tracking number will be provided by email once your order is dispatched. If your tracking information has not updated for an extended period, please contact us at sabrina@thrumgifts.com.
Lost or delayed packages If your package is delayed beyond the estimated window or appears lost, contact us at sabrina@thrumgifts.com with your order number and we will investigate with the carrier promptl