Refund policy

Last updated: September 8, 2026

Returns We have a 30-day return policy, which means you have 30 calendar days from the date you received your item to request a return.

To be eligible for a return, your item must meet ALL of the following conditions:

• It is in the same condition as when you received it — unused and unopened, in its original packaging
• All original accessories, cables, manuals, and included items are present and intact
• The product shows no signs of use, damage, or alteration caused by the customer
• You can provide the order number or proof of purchase

To start a return, contact us at sabrina@thrumgifts.com. Please include your order number and the reason for the return. If your return is approved, we will send you the return instructions and address. Once approved, you must send the item back within 14 calendar days. Items sent back to us without prior approval will not be accepted and may be returned to the sender.

Damages and issues Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or if you received the wrong item. To help us resolve the issue quickly, please include clear photos or a short video of the problem, along with your order number. We will evaluate the issue and arrange a replacement or refund as appropriate. Claims reported after 48 hours may still be considered, but we ask that you report any visible damage as soon as possible.

Exceptions / non-returnable items Certain types of items cannot be returned, such as personalized or custom products. Please get in touch if you have questions or concerns about your specific item.

Refunds Once we have received and inspected your returned item, we will notify you about the status of your refund. If approved, you will be automatically refunded to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at sabrina@thrumgifts.com.

Return shipping cost The original shipping fee is non-refundable, and return shipping costs are the responsibility of the customer. Only the product price will be refunded after we receive and inspect the returned item, except in cases where the item arrived damaged, defective, or incorrect (in which case we will cover the return shipping cost and issue a full refund).